1. Website purpose

Novapepts is a platform dedicated to supplying laboratory research materials for scientific and in vitro research purposes. All products available through our website are intended strictly for laboratory use only and are not approved for human or animal consumption.

2. Definitions

• “Company,” “We,” “Us,” or “Our” refers to Novapepts.
• “Customer,” “You,” or “Your” refers to any individual or entity accessing the website or purchasing products.
• “Products” refers to all research materials available through the Novapepts website.
• “Agreement” refers to these Terms of Service.

3. Eligibility & account registration

Customers must be at least 21 years old to purchase products from Novapepts.

By placing an order or creating an account, you agree to provide accurate and complete information including your name, email address, phone number, and shipping details.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

4. Ordering process

Placing orders

Orders can be placed through our secure online checkout system at any time.

Order confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This confirmation forms the agreement between you and Novapepts.

Shipping & delivery

All orders are shipped from our warehouse in the Netherlands. Delivery times vary depending on destination and shipping method selected during checkout.

Estimated delivery times:

• Netherlands: 1–2 working days
• Belgium & selected EU countries: 2–5 working days
• Worldwide: 4–10 working days

Customers outside Europe may be responsible for local import duties, customs fees, or taxes.

Track & trace

Tracking information is automatically provided by email once an order has been dispatched.

Returns

Eligible returns may be requested within 30 days of delivery for unopened and unused products in original packaging.

For return instructions, contact:
info@novapepts.com

5. Pricing & currency

Product prices may be displayed in multiple currencies depending on your location. Final pricing is shown during checkout before payment is completed.

Applicable taxes or VAT may be included where required by law.

6. Payment methods

Novapepts accepts secure payment methods including:

• Credit & Debit Cards
• Bank Transfers
• Cryptocurrency payments

All payments are processed securely through trusted payment providers.

7. Refunds & returns

Customers may request a refund or replacement within 30 days of delivery for eligible products. Returned products must remain unopened and unused.

Shipping costs are generally non-refundable unless the issue resulted from an error on our side.

Customers are responsible for any return shipping costs unless otherwise agreed.

For all return or refund requests, contact:
info@novapepts.com

8. Product use restrictions

All Novapepts products are intended strictly for laboratory in vitro research purposes only.

Products must not be used for:

• Human consumption
• Animal use
• Medical or clinical applications
• Cosmetic, food, or drug purposes

Customers are responsible for complying with all local laws, regulations, and laboratory safety standards regarding product handling and use.

9. Intellectual property

All content on the Novapepts website, including branding, graphics, text, product descriptions, and logos, is protected under intellectual property laws.

Unauthorized reproduction or distribution of website content is prohibited without written permission.

10. Limitation of liability

All products and website content are provided on an “as is” basis without warranties of any kind.

Novapepts shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from use of the website or products.

Customers assume full responsibility for proper storage, handling, and laboratory use of all products purchased.

11. Governing law

These terms of service are governed in accordance with applicable European laws and regulations.

Any disputes arising from use of the website or services shall be handled through the appropriate legal jurisdiction where applicable.

12. Entire agreement

These terms of service constitute the complete agreement between Novapepts and the customer regarding use of the website, products, and services.

By using the Novapepts website and placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.

Contact information

Novapepts
Email: info@novapepts.com