Introduction

At Novapepts, protecting your privacy and personal information is extremely important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect your data when you visit our website or place an order.

By using the Novapepts website, you agree to the practices described in this Privacy Policy.

Information we collect

When interacting with Novapepts, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase history
• Payment-related information processed securely through payment providers
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information necessary to provide our services, process orders, improve website functionality, and communicate with customers.

How we use your information

Your information may be used for the following purposes:

• Processing and shipping orders
• Providing customer support
• Sending order confirmations and tracking updates
• Improving website performance and user experience
• Preventing fraudulent activity and maintaining website security
• Sending newsletters or promotional communications if you have subscribed

We do not sell or rent customer information to third parties.

Data protection & security

Novapepts takes data security seriously. All sensitive information transmitted through our website is protected using secure SSL encryption technology.

We work with trusted payment providers and service partners to ensure customer information remains protected and confidential.

Cookies & website tracking

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance the user experience.

Cookies may store preferences, session information, or anonymous usage data. You may disable cookies through your browser settings if preferred.

Third-party services

Certain third-party providers may assist with payment processing, website hosting, analytics, shipping, or customer communication. These providers only receive information necessary to perform their services and are expected to handle data securely.

Novapepts does not use third-party advertising platforms that sell or distribute customer information.

Data retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

Newsletter subscription data is retained until you unsubscribe from communications.

Your rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:

info@novapepts.com

International orders

Orders shipped internationally may require sharing limited customer information with shipping providers or customs authorities where legally required for delivery purposes.

Changes to this policy

Novapepts reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.

Contact information

If you have any questions regarding this privacy policy or how your information is handled, please contact:

Novapepts
Email: info@novapepts.com