Returns & refund eligibility

At Novapepts, we are committed to providing high-quality research products and reliable customer service. If there is an issue with your order, our team will work quickly to resolve it.

Customers may request a replacement or refund within 30 days of receiving their order if the product is:

• Damaged during shipping
• Incorrectly supplied
• Faulty or defective upon arrival

To review your request, we may ask for supporting information such as photos of the product, packaging, or shipping label.

Non-returnable items

Due to the nature of laboratory research compounds, we cannot accept returns for:

• Opened or used products
• Products damaged due to improper storage or handling after delivery
• Incorrect orders placed by the customer
• Products returned without prior approval from our support team

Return process

To request a return, replacement, or refund, please contact our support team first at:

info@novapepts.com

Our team will provide return instructions and any required shipping details.

Customers are generally responsible for return shipping costs unless the issue was caused by an error on our side.

Refund processing

Once returned products have been received and inspected, approved refunds will be processed back to the original payment method used during checkout.

Please allow several business days for the refund to appear depending on your payment provider or financial institution.

Shipping charges, customs fees, and import taxes are generally non-refundable unless otherwise stated.

Damaged or missing orders

If your order arrives damaged, incomplete, or experiences delivery issues, please contact us as soon as possible so we can investigate the matter with the shipping carrier.

All orders are shipped with track & trace for added security and transparency.

Order cancellations

Orders may only be cancelled before they have been processed or dispatched from our warehouse in the Netherlands. Once an order has shipped, cancellations are no longer possible.

International orders

International orders shipped outside Europe may be subject to customs duties, import taxes, or local fees imposed by the destination country. These charges are the responsibility of the customer and are not controlled by Novapepts.

Contact us

If you have any questions regarding returns, refunds, or your order, please contact:

Novapepts
Email: info@novapepts.com